At Life Beauty, we believe your experience with us does not end when you make a purchase—it begins there. That is why we have established clear and fair policies that protect both you and us.
Shipping & Delivery Policy
Delivery Areas
We currently deliver to all cities within Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, and Jordan.
If you are located outside these areas, please contact us at info@lifebeauty.com, and we will do our best to find a suitable solution.
Order Processing & Shipping Time
Order Processing: 1–3 business days (from order confirmation until it is handed over to the shipping company).
Shipping Time: 3–7 business days depending on the destination city and country.
Shipping Costs
Shipping Type
Delivery Time
Cost
Standard Shipping
5–7 business days
/ AED 15
Express Shipping
2–4 business days
/ AED 35
Free Shipping
Orders above
/ AED 200
Order Tracking
Once your order has been shipped, we will send you a Tracking Number via email or WhatsApp so you can follow your shipment every step of the way.
Shipping Delays or Issues
If your order is delayed beyond the estimated timeframe, please contact us immediately. We will investigate the matter and may compensate you with either free shipping on your next order or a partial refund of the shipping fee.
Return & Exchange Policy
We stand behind the quality of our products and want you to feel confident in your purchase. However, we understand that every skin type is unique, and occasionally a product may not be suitable for you.
Cases Eligible for Return or Exchange
Important Note: For hygiene and safety reasons, we do not accept returns of any product whose original seal has been opened or that has been used, even once, unless the product has a clear manufacturing defect.
Return & Exchange Conditions
Returns must be requested within 7 days of receiving your order.
The product must be in its original, unopened packaging (except in cases of manufacturing defects).
The product must be in the same condition in which it was received (unused and not damaged by the customer).
Proof of purchase or order number must be provided.
We will respond within 24 business hours with return instructions.
Return Shipping Costs
If the error is on our side (damaged, defective, or incorrect product):
We will cover the return shipping costs.
If you wish to return the product for personal reasons (changed your mind, did not like it, etc.):
You will be responsible for the return shipping costs.
We will refund only the product value, either as store credit or through the original payment method.
Refund Processing Time
After we receive and inspect the returned product, refunds are processed within 5–7 business days.
You will receive an email notification once the refund has been completed.
Depending on your payment provider, it may take an additional 3–10 business days for the funds to appear in your bank account.
Order Cancellation Policy
Before Shipment
You may cancel your order free of charge within 6 hours of placing it.
After Shipment
Orders cannot be cancelled after they have been shipped. However, you may receive the order and then return it in accordance with the Return & Exchange Policy above.
Contact Us
If you have any questions regarding shipping, returns, or exchanges, please contact us:
